Terms of Service

Welcome to LifeNome Inc. ("LifeNome"), a leading provider of personalized nutrigenomics reports designed to support nutritionists and Registered Dietitians (RDs) in offering tailored nutrition advice to their clients. Access and use of our services are governed by these Terms of Service (ToS), which constitute a legally binding agreement between you, the Provider, and LifeNome.

Acceptance of Terms

By using our nutrigenomics provider portal, services, or products, you acknowledge and agree to these ToS, our Privacy Policy, and any additional legal notices published by us. If you do not agree to these terms, you must discontinue using our services immediately.

Service Description

LifeNome provides a platform for nutrition professionals to purchase DNA testing kits and generate nutrigenomics reports. These reports are based on genetic predispositions and are intended to enhance personalized nutrition consultations.

Resale License

Non-Exclusive Rights: LifeNome grants you a non-exclusive, non-transferable right to purchase and resell our nutrigenomics reports to your clients, under the conditions set forth in these ToS.

Purpose: The reports are to be used solely for providing personalized nutrition advice, and not for any unauthorized or unlawful purposes.

Site and Report Content

Informational Purpose: The content provided by LifeNome is for educational purposes only and should not be used as medical advice or diagnosis.

Consultation Recommended: Always consult with a healthcare provider before making health-related decisions based on our reports.

Fees and Payment

Specific fees for our services and products, along with payment terms, are outlined on our platform. All payments must be made in U.S. dollars (USD).

Intellectual Property and Site Use

Our trademarks, logos, and materials are protected under law and may not be used without our explicit written consent.

Disclaimers and Limitations

Content Accuracy: We strive to maintain accurate and up-to-date information but do not warrant the completeness or accuracy of our content.

Third-Party Services: We utilize third-party genetic testing services and are not responsible for their operations or compliance.

Hyperlink Disclaimer: We do not endorse or assume responsibility for third-party content or websites linked through our platform.

Indemnification

You agree to defend, indemnify, and hold harmless LifeNome from any claims, liabilities, or expenses arising from your use of our services or your breach of these ToS.

Data Usage, Security, and Privacy

Control and Deletion: You have control over your data and can request its deletion at any time.

Security Measures: We employ advanced security measures to protect your data.

Compliance: We adhere to GINA and COPPA, ensuring protection against discrimination and safeguarding children's online privacy.

Conflict Resolution

"In the event of a dispute arising under or in connection with these Terms of Service or the use of our services, the parties shall first seek to resolve the matter amicably through mutual discussions. If a resolution cannot be reached, the dispute may be submitted to confidential arbitration in the jurisdiction of the State of New York, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court."

User Conduct and Content

"Users are expected to use the service responsibly and ethically. Misuse of our reports, fraudulent activity, or dissemination of misinformation is strictly prohibited. If the platform allows for user-generated content, such content must not violate any laws, regulations, or rights of third parties. We reserve the right to moderate, edit, or remove such content at our discretion."

Service Availability

"Our service is designed to be as reliable and available as possible; however, we reserve the right to modify, suspend, or discontinue the service with or without notice at any time. We cannot guarantee uninterrupted service due to the possibility of technical issues or scheduled maintenance."

Changes to Services

"We reserve the right to make changes to the services, including but not limited to updating, adding, or discontinuing any feature or aspect of the service, at our sole discretion, without liability to you. Any significant changes will be communicated through updates to these Terms of Service or through other appropriate channels."

Account Termination

"Either party may terminate the account and use of the service at any time. If you violate any provision of these Terms of Service, your permission to use the service may be suspended or revoked. We also reserve the right to terminate your account if it has been inactive for an extended period."

Refund Policy

"Refunds for DNA kits may be available if the kit is returned unused within 30 days of purchase. Analysis fees are non-refundable once the lab process has begun. Specific refund requests will be evaluated on a case-by-case basis, in accordance with our commitment to customer satisfaction."

Reporting Misuse

"If you encounter any misuse of our service, unauthorized use of intellectual property, or other violations of these Terms of Service, please contact us immediately. We take such reports seriously and will investigate promptly, taking necessary corrective action."

Fees and Payment

"The fees for our services are as follows: DNA kits are $25 each for office use and $35 each for direct-to-consumer telehealth solutions, payable upfront. An additional fee of $200 per analysis will be charged upon completion of lab analysis and report generation. Payments must be made within 10 business days of the invoice date via wire transfer to the designated LifeNome bank account. Late payments will incur a charge of 0.05% per day of delay (equivalent to 18% APR). Delays exceeding one month may result in service suspension."

Technical Support

"LifeNome will provide technical support related to the generation of reports through our platform. This support extends to issues encountered during the use of our portal and does not include direct support to the Provider’s clients."

Term and Termination

These ToS are effective from the posted date and will remain in effect until modified or terminated by LifeNome.

Applicable Law

These ToS and any disputes arising from the use of our services shall be governed by the laws of the United States and the State of New York.